codes of conduct, and how do they deal with ethical dilemmas? To answer these questions, we conducted a non-prompting online survey of wealth management employees at the Swiss legal entity of a large multinational bank. We used situational judgment questions to estimate the understanding and expected level of adherence to the CoC principles. We show that framing questions under the label « financial security » increases the accuracy of responses, and that employees’ honesty helps guide their decisions towards integrity in ethical dilemmas.
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Perceived product value describes consumers' overall assessment of a product. It takes into account the extent to which a product meets a consumer's needs and expectations. It takes into account the extent to which a product meets a consumer's needs and expectations. The perceived value of a product can be seen as a trade-off between quality and price. However, more nuanced definitions take into account the complex nature of perceived product value, and refer to its dimensions: emotional (feelings generated), social (improved social self-image), quality/performance (quality and performance expectations) and price/value for money (product utility and cost).
OSBURG Victoria-Sophie - MONTPELLIER Business School |
- Dico du Management
- Marketing, Vente et Communication