Existing literature has highlighted the relevance of collective intelligence in bringing about successful collaboration between Artificial Intelligence (AI) tools and employees, and bringing out results that are valued by the organization. Despite the many benefits offered by AI, such as the automation and optimization of processes, or the augmentation of human intelligence through superior analytical capabilities, the majority of companies still fail to anticipate or exploit these latter benefits. The main difficulty observed in organizations is that of introducing intelligent systems into workers’ practices, production processes and business strategies.
