Well-being at work is a question of balance: between resources and stress factors at work; between personal resources and vulnerabilities; between financial resources and demands; social resources and stress factors; and finally, the positive and negative conditions of the physical work environment. Behind such continuums lie the concern of workers to feel good, and the concern of organizations to improve worker productivity.
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Robotic warehouses have transformed logistics, prioritizing speed and efficiency. However, traditional static priority systems often leave low-priority customers facing excessive delays, raising concerns about fairness. This research, based on Invia, a robotic warehouse company, proposes a dynamic priority allocation model to balance efficiency and fairness. By adjusting order priorities over time, this approach ensures that both high-priority and long-waiting low-priority orders receive timely fulfillment. Through stochastic modeling and simulations, we demonstrate that dynamic prioritization reduces delays compared to static and first-come, first-served (FCFS) models. Case studies in e-commerce and healthcare logistics illustrate the broader impact of fairness in automation. As industries increasingly rely on AI-driven decision-making, the balance between efficiency and equity becomes critical. This research challenges the assumption that robotic warehouses should optimize for speed alone and advocates for a future where fairness plays a central role in automated commerce.
- Recherche
- Logistique et Supply Chain, Transformation Digitale
