Frustration is a very common negative emotional experience at work in a customer environment that can arise in a variety of circumstances, usually present when our goals are blocked, we have some degree of uncertainty about the causes of the problem, we think this situation is unfair, and we can’t control things. What happens once we feel frustrated is that we can either « let it go » or persevere, and what we do in terms of taking action can depend on both personal and environmental factors.
04:22
We all construct identities according to situations. Our study examines identity construction in liminal contexts, taking the case of daily press journalists on Twitter. It shows that journalists play with their identities, creating a personality at the intersection of their professional and personal identities. Thus, identity construction in a liminal context can be enjoyable as long as it is voluntary and autonomous.
LE Patrick - NEOMA Business School |
- Recherche
- Théorie des Organisations, Transformation Digitale