Frustration is a very common negative emotional experience at work in a customer setting that may arise in a variety of circumstances usually present when our goals are blocked, you have a certain degree of uncertainty about the causes of the problem, you feel this situation is unfair, and you cannot control stuff. What happens after you feel frustrated, is that you can “drop it,” you can persevere, and what you do in terms of the actions to take may depend on personal and environmental factors.
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15ème Prix académique de la recherche en management – Prix Syntec Conseil 2024
Professionals tend to strongly resist breaking from their professions’ core cultural tenets and it is unclear how some may voluntarily break from deeply ingrained views. Through our study of French anesthesiologists who practice hypnosis, we aim to better understand this little-explored phenomenon. Adopting hypnosis, a technique that many anesthesiologists consider subjective, contradicted a core tenet of their profession: the need to only use techniques validated by rigorous scientific-based research. Drawing on interviews and observations, we analyze how these anesthesiologists were able to change their views and reinvent their work. We find that turning inward to oneself (focusing on their own direct experiences of clients) and turning outward to clients (relying on relations with clients) played critical roles in anesthesiologists’ ability to shift their views and adopt hypnosis. Through this process, these anesthesiologists embarked on a voluntary internal transformation, or reboot, whereby they profoundly reassessed their work, onboarded people in adjacent professions to accept their own reinvention, and countered isolation from their peers.
- Research
- Health Sector Management, Organizational Theory
