This research shows that innovation depends on firms’ ability to leverage external knowledge. It examines how open innovation, crowdsourcing, and external collaborations can be effectively organized. The findings highlight the importance of market orientation and balancing openness with internal control. Practical guidelines are provided for managers to enhance innovation performance.

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Loneliness is a widespread concern among older adults, profoundly affecting their well-being. Social robots—designed to engage in social interactions and form emotional connections—are increasingly perceived as social actors in human-robot relationships and offer promising potential to alleviate loneliness. This study examines how older adults interact with social robots to address different forms of loneliness and enhance their subjective well-being. Across a pilot correlational study and two experiments, the results reveal two distinct mechanisms through which social robots improve well-being: attachment for individuals experiencing emotional loneliness and social integration for those facing social loneliness. This research contributes to the literature on loneliness, transformative consumer research, and human–robot interaction.
DANG Jennie Ngoc Bich - Excelia Business School |
- Recherche
- Marketing, Vente et Communication

