Why shape a market? Empirical evidence on the key corporate and market outcomes of market orientation strategy.

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Market orientation (MO) is a strategy that can be defined as the influence of market structure and/or the behavior of market players in a direction that strengthens a company’s competitive advantage (CA). This paper aims to identify: (1) the main outcomes of OM at company and market level, (2) the mechanisms mediating these outcomes, and (3) the influence of radical (RI) and incremental (II) product innovation capabilities on OM. Adopting a mixed-methods research approach based on three studies, the results suggest that: (a) OM strategy outcomes at the firm level relate to financial performance (FP) and customer performance, organizational reputation (OR) and sustainable KT; (b) product IR and II trigger OM strategy; (c) II and OR are positively related to FP; and (d) OM strategy enhances market change.

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