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Investigating Online Student satisfaction: determinants and impacts

  • Pedagogical Experiences
  • Higher Management Education, Innovation Management, Marketing, Sales and Communication, Pedagogy of Management
1,5K views

The e-learning industry is growing rapidly, especially following Covid-19 and the need to switch to remote learning for many Schools. To be student driven and market oriented is key to gaining competitive advantage for today’s online distance learning.
This study is based with FOUR key concepts:

• Expectation Confirmation Model (Bhattacherjee,2001).
• Transactional Distance Theory (Moore, 1972)
• Technology Acceptance Model (Davis, 1989)
• Information Systems Success Model (DeLone and McLean, 1992)

Mots clés
  • expectation-confirmation, higher education, interactionn, Learner satisfaction, Online Distance Learning(ODL), Positive e-Word of Mouth(eWOM), quality characteristics, use characteristics

Auteur.e(s)

PAN-GERARD Lan
Responsible for the Delocalized Diplomas
FNEGE

Institution(s)

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