Diana Santistevan est professeur associé en management interculturel et comportement organisationnel et a rejoint l’EM Normandie en 2003. Elle est titulaire d’un doctorat en management de l’Université Paris-Dauphine-PSL obtenu en 2015. Sa thèse porte sur la gestion et l’engagement d’équipes mondiales complexes et dynamiques. Ses recherches portent sur multiteaming, boundary spanning, la gestion interculturelle et la gestion d’équipes mondiales. Avant de rejoindre l’EM Normandie, elle travaillait dans les ressources humaines dans des organisations privées et publiques aux États-Unis. Elle est C

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To enable flexibility and global integration in multinationals, global teams become more fluid, forming and dispersing quickly to meet the needs of the organization. However, current team conceptualizations and methodological approaches do not provide a clear understanding of dynamic global teams and how they perform global work in multinational companies. To solve this problem, we are using the teaming perspective (Edmonson, 2012) to explore the global work in the complex matrix structure of Computer, a large multinational technology company.
Our study includes interviews and insights from 40 global account teams.
The results suggest that an intermediate structure, called a 'meta-team', provides a repository space that supports teamwork. Within the 'meta-team'team', operational practices and a common mindset provide guidance on member behaviour and expectations. In addition, team sub-structures are formed and modified to adapt to activities. This study contributes to the literature by (i) demonstrating how dynamic global work is carried out in multinationals using ‘meta-teams’ and ‘teaming,’ (ii) by showing how ‘meta-teams’teams’ address some of the challenges of global work such as seamless collaboration and participation across multiple teams. , (iii) provide new information on teamwork in context and temporary work.Notre étude comprend des entretiens et des observations de 40 équipes de comptes mondiaux.
SANTISTEVAN Diana - EM Normandie |
- Recherche
- Comptabilité et Audit, Finance d’Entreprise et Finance de Marché, Management Stratégique