Public innovation is an expression increasingly used by public organizations, though its meaning is not always clear. To move beyond the limitations of New Public Management, it is essential to invent, implement, and disseminate tools and practices in areas of public interest.
This public innovation can be digital or managerial and aims to better meet the needs of users. It relies on mechanisms established and driven by the government, such as innovation labs or state-backed startups. It can also stem from local initiatives that demonstrate the agility of local authorities.
It depends on significant involvement and cultural integration among public service employees, as well as citizen participation.