Gamification involves applying the principles and mechanisms of gaming to serious contexts. Through gaming, it helps people engage in desired behaviors, but whose adoption is hampered by deeply ingrained habits. Liu, Santhanam, and Webster (2017) explain how a so-called “gamified” system can lead individuals to sustainably adopt a new behavior. This system is based on gamified objectives, objects, and interactions that maintain motivation to adopt new behaviors, despite the repeated efforts required to do so. Gamification combines social emulation, learning, and emotions to move from intention to action when it comes to adopting new behaviors.

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Conversion, essential in digital marketing, refers to a visitor's action in completing a key objective, such as a purchase or registration. Three elements are fundamental to maximizing conversions: an optimized user experience, with a fast and intuitive website like Amazon's; relevant and personalized messaging, supported by clear pages and effective calls to action; and finally, trust, reinforced by customer reviews or guarantees. Examples like Spotify, Booking.com, and Netflix demonstrate how simplifying the customer journey or creating a sense of urgency can transform visitors into loyal customers. Digital tools, such as A/B testing and heatmaps, facilitate these optimizations. With artificial intelligence, companies like Google and IBM Watson further personalize experiences, increasing conversion rates. Conversion, far more than just an indicator, is now a key method for transforming intent into concrete action.
MERCANTI-GUERIN Maria - IAE Paris-Sorbonne Business School |
- Management Dictionary
- Digital Transformation, Strategic Management