SCM (Supply Chain Management) covers all activities related to a company’s industrial macro-process. It thus encompasses all activities involved in the creation and production of the products marketed by the company (purchasing, procurement, production, order management, distribution, logistics). By using appropriate information systems, it manages not only physical flows (materials, components, finished products, etc.) but also information flows (orders, forecasts, inventory levels, lead times, etc.). Both intra- and inter-organizational, Supply Chain Management requires coordination among all internal (marketing, R&D, purchasing, sales, etc.) and external partners of the company.

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According to Baines and Lightfoot, servicization can be seen as the transformation from the mere sale of products to the sale of an integrated combination of products and services that creates value for customers. These product-related services can include basic, traditional services (such as after-sales service, maintenance, or financing) as well as more advanced, complex offerings (such as component availability, product customization, or visibility into inventory levels). Servicization should be viewed as a continuum, ranging from a pure product to a pure service. Servicization has become essential for French industrial companies.
AGERON Blandine - IAE Grenoble |
LAVASTRE Olivier - IAE Grenoble |
- Management Dictionary
- Higher Management Education, Logistics and Supply Chain, Purchasing Management

