What is servitization?

Management Dictionary
Higher Management Education, Logistics and Supply Chain, Purchasing Management

11 vues

According to Baines and Lightfoot, servicization can be seen as the transformation from the mere sale of products to the sale of an integrated combination of products and services that creates value for customers. These product-related services can include basic, traditional services (such as after-sales service, maintenance, or financing) as well as more advanced, complex offerings (such as component availability, product customization, or visibility into inventory levels). Servicization should be viewed as a continuum, ranging from a pure product to a pure service. Servicization has become essential for French industrial companies.

Liens et ressources

Mots clés

business model, Competitive Advantage, Customer, Product/service offering, resources, Service, servicization, Servitization, value

Auteur.e(s)

AGERON Blandine
University Professor
IAE Grenoble

LAVASTRE Olivier
University Professor
IAE Grenoble

Institution(s)

Vidéos de la même institution

02:42

What is supply chain management?

SCM (Supply Chain Management) covers all activities related to a company’s industrial macro-process. It thus encompasses all activities involved in the creation and production of the products marketed by the company (purchasing, procurement, production, order management, distribution, logistics). By using appropriate information systems, it manages not only physical flows (materials, components, finished products, etc.) but also information flows (orders, forecasts, inventory levels, lead times, etc.). Both intra- and inter-organizational, Supply Chain Management requires coordination among all internal (marketing, R&D, purchasing, sales, etc.) and external partners of the company.

AGERON Blandine - IAE Grenoble |

LAVASTRE Olivier - IAE Grenoble |

Management Dictionary
Higher Management Education, Purchasing Management, Sustainable Development and CSR

04:03

What are psychosocial risks?

The very idea of the existence of Psychosocial Risks is recent; this term did not exist before 2005. The suicide crisis brought this concept to light, providing a way to summarize under a single term a set of conditions that give rise to suffering at work.

ABORD DE CHATILLON Emmanuel - IAE Grenoble |

Management Dictionary
Human Resources Management

03:35

What is Burnout?

The concept of professional burnout is defined as a situation in which an individual faces a depletion of their resources. They no longer have the resources needed to handle standard work-related situations. Professional burnout can take many different forms.

ABORD DE CHATILLON Emmanuel - IAE Grenoble |

Management Dictionary
Human Resources Management

02:19

What are role tensions?

Role tensions reflect a feeling experienced by a person in a situation where it is difficult to respond satisfactorily to all the expectations directed toward them. Drawing in particular on Kahn et al.’s (1964) role theory, researchers generally agree on three forms of role tension: role ambiguity, role overload (or work overload), and role conflict. Scientific studies show that role tensions are detrimental both to individuals (e.g., work stress) and to organizations (e.g., decreased job performance, withdrawal behaviors, etc.). Paradoxically, despite their dysfunctional effects, HR managers and supervisors pay little attention to the management of role tensions!

COMMEIRAS Nathalie - IAE Grenoble |

Management Dictionary
Human Resources Management

Vidéos de la même thématique

Is there more to sustainability than shopping wisely?

Sustainability depends less on consumer choices and more on how supply chains are structured. Research on Brazil’s beef sector shows that, despite the BRSL initiative to improve sustainability, results fell short. Four types of distance geographical, organizational, cultural, and relational hindered collaboration. These gaps created communication problems and weakened trust among stakeholders. Real progress requires external mediators, such as governments or NGOs, to reconnect the entire supply chain.

SAUER Philipp - NEOMA Business School |

Research
Logistics and Supply Chain

Human artificial intelligence at the service of hyperperformance

Artificial intelligence is already transforming lives and organizations. It brings a huge potential, for example, to achieve hyper-performance. Which is not about adding more trainings. But rather finding and removing obstacles from human minds. And artificial intelligence can facilitate that efficiently. It can help us to learn more about our own intelligence. Thus, giving us a unique chance to finally re-unite both intelligences.

STIBE Agnis - EM Normandie |

Research
Digital Transformation, Higher Management Education, Human Resources Management, Innovation Management, Prospective, Strategic Management

What is Hyper-Performance?

It is a state of performance when all unnecessary human thought is minimized or completely suppressed. Such as bad judgments, distracting thoughts, subjective biases, bad decisions, etc. For example, employees may be reluctant to accept artificial intelligence. That means there’s something in their mind that stops them. That something is the root cause.

STIBE Agnis - EM Normandie |

Management Dictionary
Digital Transformation, Higher Management Education, Human Resources Management, Innovation Management, Prospective, Strategic Management

The circular economy in European small and medium-sized enterprises

Circular Economy (CE) practices have the potential to increase the sustainable, societal and environmental performance of organisations and therefore contribute to meeting the United Nations Sustainable Development Goals. The objective of this research is to examine the adoption of sustainable practices by small and medium-sized enterprises (SMEs) and its impact on their environmental and societal performance.

SOUMYADEB Chowdhury - TBS Education |

Research
Logistics and Supply Chain, Management of SMEs, Sustainable Development and CSR

Higher Management Education

Logistics and Supply Chain

Purchasing Management

What is servitization?

Auteur.e(s)

Institution(s)

Vidéos de la même institution

Vidéos de la même thématique

S'abonner aux vidéos FNEGE MEDIAS