Programmatic advertising optimizes the buying and selling of online advertising space through software and algorithms. At the heart of this system is real-time bidding (RTB), where ad impressions are auctioned in milliseconds based on user profiles on ad exchanges. Advertisers use demand-side platforms (DSPs) to bid on these impressions, targeting specific audiences, while publishers employ supply-side platforms (SSPs) to maximize their advertising revenue. The process involves specialized agencies or trading desks, and increasingly, advertisers prefer private agreements for better rates and secure environments. Challenges with programmatic advertising include complexity, inventory quality, fraud, and privacy concerns.

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Conversion, essential in digital marketing, refers to a visitor's action in completing a key objective, such as a purchase or registration. Three elements are fundamental to maximizing conversions: an optimized user experience, with a fast and intuitive website like Amazon's; relevant and personalized messaging, supported by clear pages and effective calls to action; and finally, trust, reinforced by customer reviews or guarantees. Examples like Spotify, Booking.com, and Netflix demonstrate how simplifying the customer journey or creating a sense of urgency can transform visitors into loyal customers. Digital tools, such as A/B testing and heatmaps, facilitate these optimizations. With artificial intelligence, companies like Google and IBM Watson further personalize experiences, increasing conversion rates. Conversion, far more than just an indicator, is now a key method for transforming intent into concrete action.
MERCANTI-GUERIN Maria - IAE Paris-Sorbonne Business School |
- Management Dictionary
- Digital Transformation, Strategic Management
