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How image quality and style of reviews impact purchase behavior in social commerce?

  • Research
  • Digital Transformation, Innovation Management, Marketing, Sales and Communication
192 views

Image quality and type of review framing significantly influence purchase intentions on social commerce platforms. High-quality images and personal experience-based reviews enhance mental imagery vividness, leading to increased cognitive and affective social presence. Consequently, consumers are more likely to make a purchase. This research provides valuable insights for businesses to optimize their social commerce strategies by leveraging visual appeal and authentic customer experiences.

https://doi.org/10.1016/j.ibusrev.2024.102278

Mots clés
  • consumer behavior, Digital marketing, image quality, online sales, reviews, social commerce, Social Media, social presence, vividness

Auteur.e(s)

VAZQUEZ Erik Ernesto
Professeur de Digital Business et Analytics
EMLV

Institution(s)

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