Online shopping satisfaction hinges on two major factors: “fairness and security.” Customers want fair pricing, transparent processes, and respectful treatment—what researchers call distributive, procedural, and interactional “justice.” When customers feel valued and protected, they’re more satisfied and less likely to complain. Data security, especially, is a critical factor, as shoppers look for “secure transactions and safe handling of personal information”. Positive experiences lead to word-of-mouth recommendations, while negative ones often result in complaints that can harm a brand’s reputation. For eCommerce, “making fairness and security a top priority is essential for customer loyalty and avoiding the complaining behaviour”. These elements build lasting relationships and promotes a strong, competitive presence in the digital market.
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The purpose of our study is to examine how the sanctions influence macro talent management. To do so, we review the macro talent management (MTM) framework alongside the literature on sanctions. Using the case of Russia we have collected data from 419 media publications discussing the effects of sanctions and analyzed them using critical discourse analysis. Our findings highlight the predominantly negative nature of the sanctions’ impact on MTM ecosystems, theoretically yielding closer links between the sanctions and the MTM framework, and human capital more specifically.
- Recherche
- Gestion des Ressources Humaines
