{"id":65892,"date":"2026-04-30T10:44:53","date_gmt":"2026-04-30T08:44:53","guid":{"rendered":"https:\/\/fnege-medias.fr\/?post_type=video-acf&#038;p=65892"},"modified":"2026-04-30T10:44:53","modified_gmt":"2026-04-30T08:44:53","slug":"what-is-the-digitalization-of-the-customer-journey","status":"publish","type":"video-acf","link":"https:\/\/fnege-medias.fr\/en\/fnege-video\/what-is-the-digitalization-of-the-customer-journey\/","title":{"rendered":"What is the <b>digitalization of the customer journey<\/b>?"},"content":{"rendered":"<p>The digitalization of the customer journey is a key concept that transforms how businesses interact with their customers. Digitalizing the journey means integrating digital technologies at every stage of the customer interaction, from product or service discovery to after-sales service, including the purchase itself. The goal is to create seamless and highly personalized customer shopping experiences, thus meeting the growing expectations of modern, connected consumers.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The digitalization of the customer journey is a key concept that transforms how businesses interact with their customers. Digitalizing the journey means integrating digital technologies at every stage of the customer interaction, from product or service discovery to after-sales service, including the purchase itself. The goal is to create seamless and highly personalized customer shopping experiences, thus meeting the growing expectations of modern, connected consumers.<\/p>\n","protected":false},"featured_media":65893,"template":"","format":[11959],"meta":{"_acf_changed":false},"categories":[4555],"tags":[12254,11468,564,2738],"class_list":["post-65892","video-acf","type-video-acf","status-publish","has-post-thumbnail","hentry","category-marketing-sales-and-communication","tag-customer-experience","tag-customer-journey","tag-digital-en","tag-engagement-en","format-management-dictionary"],"acf":[],"_links":{"self":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf\/65892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf"}],"about":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/types\/video-acf"}],"version-history":[{"count":1,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf\/65892\/revisions"}],"predecessor-version":[{"id":65895,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf\/65892\/revisions\/65895"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/media\/65893"}],"wp:attachment":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/media?parent=65892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/categories?post=65892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/tags?post=65892"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/format?post=65892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}