{"id":58765,"date":"2024-12-18T10:01:22","date_gmt":"2024-12-18T09:01:22","guid":{"rendered":"https:\/\/fnege-medias.fr\/video-acf\/why-should-i-not-complain-user-justice-and-satisfaction-2\/"},"modified":"2026-03-30T23:57:41","modified_gmt":"2026-03-30T21:57:41","slug":"why-should-i-not-complain-user-justice-and-satisfaction","status":"publish","type":"video-acf","link":"https:\/\/fnege-medias.fr\/en\/fnege-video\/why-should-i-not-complain-user-justice-and-satisfaction\/","title":{"rendered":"Why should I not complain? User justice and satisfaction"},"content":{"rendered":"<p>Online shopping satisfaction hinges on two major factors: \u201c<strong>fairness and security<\/strong>.\u201d Customers want <strong>fair pricing, transparent processes, and respectful treatment<\/strong>\u2014what researchers call distributive, procedural, and interactional \u201cjustice.\u201d When customers feel valued and protected, they\u2019re more satisfied and less likely to complain. Data security, especially, is a critical factor, as shoppers look for \u201c<strong>secure transactions and safe handling of personal information<\/strong>\u201d. Positive experiences lead to word-of-mouth recommendations, while negative ones often result in complaints that can harm a brand\u2019s reputation. For eCommerce, \u201c<strong>making fairness and security a top priority is essential for customer loyalty and avoiding the complaining behaviour<\/strong>\u201d. These elements build lasting relationships and promotes a strong, competitive presence in the digital market.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Online shopping satisfaction hinges on two major factors: \u201cfairness and security.\u201d Customers want fair pricing, transparent processes, and respectful treatment\u2014what researchers call distributive, procedural, and interactional \u201cjustice.\u201d When customers feel valued and protected, they\u2019re more satisfied and less likely to complain.<\/p>\n","protected":false},"featured_media":62984,"template":"","format":[11969,11970],"meta":{"_acf_changed":false},"categories":[3031,4554,3014],"tags":[9964,9966,9965,9963,1648,5880,9967],"class_list":["post-58765","video-acf","type-video-acf","status-publish","has-post-thumbnail","hentry","category-logistique-et-supply-chain","category-marketing-vente-et-communication","category-transformation-digitale","tag-complaint","tag-digital-supply-chain","tag-intention","tag-justice","tag-satisfaction","tag-security","tag-social-exchange-theory","format-recherche","format-research"],"acf":[],"_links":{"self":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf\/58765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf"}],"about":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/types\/video-acf"}],"version-history":[{"count":0,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/video-acf\/58765\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/media\/62984"}],"wp:attachment":[{"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/media?parent=58765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/categories?post=58765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/tags?post=58765"},{"taxonomy":"format","embeddable":true,"href":"https:\/\/fnege-medias.fr\/en\/wp-json\/wp\/v2\/format?post=58765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}