Investigating Online Student satisfaction: determinants and impacts

Pedagogical Experiences
Higher Management Education, Innovation Management, Marketing, Sales and Communication, Pedagogy of Management

1492 view(s)

The e-learning industry is growing rapidly, especially following Covid-19 and the need to switch to remote learning for many Schools. To be student driven and market oriented is key to gaining competitive advantage for today’s online distance learning.
This study is based with FOUR key concepts:

• Expectation Confirmation Model (Bhattacherjee,2001).
• Transactional Distance Theory (Moore, 1972)
• Technology Acceptance Model (Davis, 1989)
• Information Systems Success Model (DeLone and McLean, 1992)

Links and resources

Keywords

expectation-confirmation, higher education, interactionn, Learner satisfaction, Online Distance Learning(ODL), Positive e-Word of Mouth(eWOM), quality characteristics, use characteristics

Author(s)

PAN-GERARD Lan
Responsible for the Delocalized Diplomas
FNEGE

Institution(s)

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Research
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